At Kashmir Village Travels, we understand that travel plans may change. Our cancellation policy is designed to be fair and transparent for all customers.

1. Cancellation by Customer
30 days or more before travel: 90% refund (after deducting service charges)
15–29 days before travel: 50% refund
7–14 days before travel: 25% refund
Less than 7 days before travel: No refund

2. No Show Policy
No refund will be provided if the traveler does not show up on the scheduled date of travel

3. Cancellation by Company
In case Kashmir Village Travels cancels the tour due to unavoidable circumstances (weather, safety issues, government restrictions), customers will be offered:
Alternative dates OR
Credit note for future travel
(Refunds may be considered depending on the situation)

4. Refund Process
Refunds (if applicable) will be processed within 7–10 working days
Transaction charges and service fees may be deducted

5. Non-Refundable Services
Certain bookings such as hotel reservations, transport, or special permits may be non-refundable as per third-party policies

6. Changes & Reschedulin
Date changes are subject to availability and may involve additional charges
Requests must be made in advance

7. Force Majeure
No refunds will be provided for cancellations due to natural disasters, weather conditions, strikes, roadblocks, or government restrictions
However, we will assist in rescheduling wherever possible
Contact Us

For any cancellation or refund queries:
📞 +91 9541347424
📞 7889390668 / 8899381569
📧 kashmirvillagetour@gmail.com
📍 Habak Crossing, Opposite Petrol Pump, Hazratbal, Srinagar, Jammu & Kashmir – 190006